Privacy Policy

1. Who We Are

Balanceworks is a watch repair workshop located at Unit 9-3, Plaza Damas, Jalan Sri Hartamas 1, 50480 Kuala Lumpur. We operate as a small, single-bench workshop and are the sole controller of personal information submitted through this website.

If you have questions about how your information is handled, you may contact us at [email protected] or by calling +60 11 2849 5736.

2. Information We Collect

We collect personal information only when you choose to provide it. The primary channel is the enquiry form on this website. Information collected through that form includes:

• Your name
• Your telephone number or email address
• A description of the watch or service you are enquiring about
• Any additional notes you include in the message field

We do not collect payment information through this website. We do not ask for identification documents online. We do not operate user accounts or require registration.

3. How We Use Your Information

Information submitted through the enquiry form is used solely to respond to your enquiry. We do not use it for other purposes without first asking you. Specifically:

• We use your contact details to reply to your message
• We may retain a copy of the correspondence as part of the workshop record if you proceed to a service engagement
• We do not add you to any marketing list on the basis of a website enquiry alone

4. Cookies and Website Analytics

This website uses cookies to support basic functionality and to understand how visitors navigate the site. Details of the cookies used are set out in the Cookie Policy. When you first visit the site, a notice is displayed asking for your consent to non-essential cookies. You may withdraw that consent at any time by adjusting your browser settings or revisiting the cookie notice.

5. Sharing of Information

We do not sell, rent, or pass personal information to third parties for their own use. We may share information with service providers who assist in operating this website — for example, hosting or analytics providers — but only under agreements that limit how those providers may use the data.

We may disclose information where required by Malaysian law or by an order of a court of competent jurisdiction.

6. Retention

Enquiry correspondence is held for a period of twelve months after the last communication, after which it is deleted unless it forms part of an active service record. Workshop service records — which may include the intake notes and work record for a watch — are held for seven years from the date of service as part of the workshop ledger.

7. Your Rights

Under Malaysian personal data protection law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to processing at any time, where processing is based on consent
• Request that we stop using your information for direct marketing

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving a request.

8. Security

We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. This website is served over HTTPS. Access to enquiry records is restricted to workshop staff.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page records the most recent revision. Continued use of this website after a change constitutes acceptance of the revised policy.

10. Contact

All enquiries regarding this policy should be directed to: