Services — three bench entries
Three services. Each with a written ledger entry.
From a straightforward battery change to a multi-week conservation project, each service is documented from intake to handover.
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How each service is conducted
Every service at Balanceworks begins the same way: a written intake entry. The case reference, movement condition, and the service selected are recorded before the watch moves to the bench. This entry is the working document — it travels with the watch and becomes the basis for the handover summary.
The bench approach varies by service type. Battery changes follow a defined sequence that includes movement health observations alongside the replacement itself. Pocket watch services involve full disassembly, multi-stage cleaning, and regulated reassembly. Conservation work begins with an assessment, not with work — the customer receives a recommendation before any decision is made.
All three services share the same quality controls: components are cleaned before reassembly, timing is measured at regulation, and the completed ledger entry is provided at collection.
Shared quality steps
- Written intake entry at counter
- Movement examined before work begins
- Ultrasonic cleaning (applicable services)
- Timing measurement at regulation
- Completed ledger entry at handover
Battery Change with Movement Health Check
A walk-in service that replaces the battery and performs a brief health check on the movement at the same time — coil resistance, gasket condition, and dial-side cleanliness. The customer receives a ledger entry recording the original battery, the replacement, and a short note on movement condition.
This service is appropriate for quartz watches that are running slow, stopping unexpectedly, or have not had a battery change in two or more years. The movement check at the same appointment means condition observations are captured before the next service interval.
What is included
- Battery replacement with matching specification
- Coil resistance measurement
- Crown gasket visual inspection
- Dial-side cleanliness note
- Ledger entry provided at collection
Process
- 1Walk-in intake: case and movement recorded in ledger
- 2Battery removed, coil resistance measured and noted
- 3Gasket and dial-side inspected
- 4New battery fitted, crown sealed, movement run confirmed
- 5Ledger entry completed — condition note written
Service for Hand-Wind Pocket Watches
A complete bench service for hand-wind pocket watches, with careful attention to the larger components — mainspring, balance staff, and click work. Includes disassembly, ultrasonic cleaning, lubrication on the appropriate jewels and friction points, replacement of common wear items, and final regulation.
Customers receive a long-form ledger entry describing the calibre, the work carried out, and the timing rate at the end. This entry is the permanent service record for the watch.
What is included
- Full movement disassembly
- Multi-stage ultrasonic cleaning of all components
- Mainspring assessment and replacement if indicated
- Lubrication at all jewels and friction points
- Timing machine regulation
- Long-form calibre report in ledger at handover
Process
- 1Intake: calibre identified, condition recorded, turnaround estimated
- 2Disassembly: each component catalogued before cleaning
- 3Ultrasonic cleaning: multi-stage cycle for all movement parts
- 4Reassembly: fresh lubrication, wear items replaced as required
- 5Regulation: rate measured on timing machine
- 6Handover: long-form ledger entry with calibre notes and timing result
Conservation Service for Heirloom Watches
A conservation-minded service for watches that have entered the family through inheritance. Begins with a written ledger entry at intake — case, dial, hands, movement — with photographs of each. The customer then receives a recommendation: full service, partial work, or stabilisation only.
Whichever path is chosen, original components are kept and labelled, and any decisions that affect originality are taken with the customer. The watch's history is treated as part of its value.
What is included
- Photographic intake record (case, dial, hands, movement)
- Written condition assessment with service recommendation
- Customer consultation before any originality decisions
- Replaced components labelled and returned to owner
- Full service or stabilisation as agreed with customer
- Completed conservation ledger entry at handover
Process
- 1Intake: photographic record and written condition notes completed
- 2Assessment: written recommendation — full service, partial, or stabilisation
- 3Customer consultation: recommendation reviewed and path agreed
- 4Bench work: agreed scope only, with components kept throughout
- 5Handover: conservation ledger entry, photographs, and labelled parts
Decision guide
Which service is appropriate for your watch?
| Feature | Battery & Check | Pocket Watch Service | Conservation |
|---|---|---|---|
| Walk-in, same session | — | — | |
| Mechanical movement work | — | ||
| Ultrasonic cleaning | — | ||
| Photographic intake record | — | — | |
| Written condition recommendation | — | — | |
| Original parts returned | — | ||
| Timing machine result in ledger | — | ||
| Starting rate (RM) | 470 | 2,150 | 4,500 |
Best for
Battery & Check
Quartz watches needing a battery, with an optional movement note at the same time
Best for
Pocket Watch Service
Mechanical pocket watches that need a full bench service with regulation
Best for
Conservation
Inherited or family watches where originality and careful handling are the priority
Rates
Service rates
BW-01
Battery Change & Check
RM 470
per service
- Battery replacement
- Coil resistance check
- Gasket inspection
- Ledger entry
BW-02
Pocket Watch Service
RM 2,150
per service
- Full disassembly
- Ultrasonic cleaning
- Timing regulation
- Long-form ledger report
BW-03
Conservation Service
RM 4,500
per service
- Photographic intake
- Written recommendation
- Customer consultation
- Parts returned and labelled
Rates shown are starting figures. If bench assessment reveals scope beyond the standard service, the customer is contacted before work continues.
Standards
Technical protocols across all services
Client data privacy
Contact information collected at intake is used only for communication about the specific job. It is not shared or used for other purposes.
Lubricants specification
Watch-grade lubricants are used at the correct viscosity for each friction point. The workshop does not substitute with general machine oils.
Ledger permanence
Service records are maintained in a permanent workshop ledger. Customers may request their previous service entries at any time.
Qualified bench work
All movement work is performed by the certified lead watchmaker. Secondary staff handle intake, documentation, and cleaning operations only.
Get started
Not certain which service applies? Send a message.
The workshop will review the enquiry and suggest the appropriate service path before intake.
Send an Enquiry